Last updated: June 2025

This Privacy Statement outlines how Contrel Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website.

1. What Information We Collect

We may collect and process the following types of personal data:

• Contact details (name, email address, phone number) if you submit an enquiry

• Technical information (e.g. IP address, browser type, operating system)

• Information about your visit, including pages viewed and time spent on site

2. How We Use Your Information

We use your data to:

• Respond to your enquiries

• Provide products and services you request

• Improve website performance and usability

• Send relevant business-related updates (where permitted)

We do not use your data for profiling, automated decision-making, or unsolicited marketing without your consent.

3. Lawful Basis for Processing

We process personal data based on:

• Our legitimate interest in responding to business enquiries

• Contractual necessity (where a product/service has been requested)

• Compliance with legal obligations

4. How We Share Your Information

We may share data with:

• Trusted service providers who support our website or communication systems

• Credit and fraud prevention agencies (where relevant)

• Legal authorities if required

We will never sell your personal data.

5. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.

6. Data Retention

We retain data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where lawful)

• Object to or restrict processing in certain circumstances

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:
Email: salesadmin@contrel.co.uk
Phone: +44 (0) 1787 881292
Postal Address: Contrel Ltd., Cambridge Road, Hemingford Abbots, Cambridgeshire, PE28 9HQ

8. Cookies

Our website uses essential cookies for functionality and performance. You will be notified of this when you first visit the site. We do not use tracking or advertising cookies unless explicitly stated.

9. International Transfers

If we need to transfer data outside the UK/EEA (e.g. for cloud storage), we will ensure it is protected under approved safeguards such as Standard Contractual Clauses.

10. Contact

For any questions about this Privacy Statement or your data, please contact:
Data Protection Officer
Contrel Ltd
Email: salesadmin@contrel.co.uk
Phone: +44 (0) 1787 881292
Postal Address: Contrel Ltd., Cambridge Road, Hemingford Abbots, Cambridgeshire, PE28 9HQ